Putting Together a Tech Plan

Hi all, (Who knows who reads this; it could be one person)

Here I am starting to think of what would be a good place to start with putting together a tech plan for our school and it's diverse staff. We have users that are technologically literate to ones that only check their e-mail once or twice a year. With the diverse resources that are now out there how do I provide the right target information to the people that need it without overwhelming them with information or making them feel like they learned something and not wasted their time.

Thanks,

- A